退货和换货
Returns and replacements
What is the progress of my refund?
To check the status of your refund, please reach out to our customer support team.Please be ready with your order number.
Can I replace any YO parts?
如果您缺少我们任何产品的零件，或需要更换零件，您可以在店内购买或联系我们的客服团队。请提供您的订单号和所需的新替换零件。
What is YO’s returns, exchanges and refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@yoairpro.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@yoairpro.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@yoairpro.com.
我如何取消我的订单？
顾客需要联系商家或店主取消订单。
请联系我们的客户支持团队 support@yoairpro.com
My item was delivered broken. How should I proceed?
If the item you received is defective or damaged, please contact our customer support team and provide photos or videos of the issue so that we can assess the situation.
While we strive to deliver excellent service, certain factors, such as shipping and handling, are beyond our control and may occasionally lead to such incidents. We will work with you to review the issue and provide an appropriate resolution.