Frequently Asked Questions
What is the duration of my Y&O's warranty?
What is the duration of my Y&O's warranty?
The manufacturer's warranty begins on the date your product is delivered.The warranty period for Y&O products is three years.
How can I check the status of my warranty claim?
How can I check the status of my warranty claim?
Please contact our customer support team and provide your order number.
Can I replace any YO parts?
Can I replace any YO parts?
If you are missing any parts for any of our products, or need any parts replaced, you can purchase them in store or contact our customer support team. Please provide your order number and the new replacement part required.
What is YO’s returns, exchanges and refund policy?
What is YO’s returns, exchanges and refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@yoairpro.com
My item was delivered broken. How should I proceed?
My item was delivered broken. How should I proceed?
If the item you received is defective or damaged, please contact ourcustomer support team and provide photos or videos of the issue so that we can assess the situation.While we strive to deliver excellent service, certain factors, such as shipping and handling, are beyond our control and may occasionally lead to such incidents. We will work with you to review the issue and provide an appropriate resolution.
